Luggage Warranty

The quality of our 'Goods' such as our suitcases and luggage, is extremely important to us, and all our products are tested to rigorous standards to ensure every piece of luggage meets the high standards.

If your product has developed a fault, please use the following guidelines to ascertain whether you think it should be covered by your warranty. You’ll also find guidance below on how to make a claim.

Please note that our warranty covers manufacturing faults only and does not cover refunds for change of mind beyond our standard returns period of 28 days.

HOW TO REGISTER YOUR NEW LUGGAGE 

To register your new luggage* for the warranty, please fill out the registration form here

Please note, this warranty registration is for products purchased in Australia or New Zealand only*

Once you fill out the form with all the relevant information, your luggage will be registered with us for the 10 year warranty.

Please note that a proof of purchase is required to complete the registration process. 

HOW TO MAKE WARRANTY CLAIM

To make a warranty claim, you'll first need to have proof of purchase. This could be a receipt or order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified. We can't accept or progress warranty claims without this.

• To make your warranty claim please email images of the product, the fault and proof of purchase to enquiries@pierrecardinhandbags.com.au and we will be happy to help

 HOW LONG IS THE LUGGAGE COVERED FOR?

• The Goods are covered by this Warranty for a period of 10 years on suitcases from the date of purchase.
• The warranty period will depend on the Goods provided and will be stated to you in writing at the time the Goods are sold to you or in the receipt for the Goods

WHAT DOES PIERRE CARDIN LUGGAGE WARRANTY COVER?

Pierre Cardin products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this product and the problem is caused by manufacturing defects in material and workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated. 

WHAT IS NOT COVERED UNDER OUR WARRANTY?

The following list is a guideline as to what is not covered under our warranty.

• Mishandling damages caused by airline luggage handlers or other travel operators - this includes damage such as rips, scratches, dents, cracks, sheared-off wheels or components, bent trolley handles and similar
• General use or wear and tear
• Neglect
• Accidents
• Abrasions
• Exposure to extreme temperatures
• Damage caused by exposure to water, beauty products, chemicals, solvents or acids
• Damage to any contents in transit such as cameras, media equipment, bottles etc.
• Deliberate damage
• Matching products, or items purchased as a set where a matching product is not damaged
• Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open