The quality of our 'Goods' such as our suitcases and luggage, is extremely important to us, and all our products are tested to rigorous standards to ensure every piece of luggage meets the high standards.
If your product has developed a fault, please use the following guidelines to ascertain whether you think it should be covered by your warranty. You’ll also find guidance below on how to make a claim.
Please note that our warranty covers manufacturing faults only and does not cover refunds for change of mind beyond our standard returns period of 28 days.
HOW TO REGISTER YOUR NEW LUGGAGE
To register your new luggage* for the warranty, please fill out the registration form here
Please note, this warranty registration is for products purchased in Australia or New Zealand only*
Once you fill out the form with all the relevant information, your luggage will be registered with us for the 10 year warranty.
Please note that a proof of purchase is required to complete the registration process.
HOW TO MAKE WARRANTY CLAIM
To make a warranty claim, you'll first need to have proof of purchase. This could be a receipt or order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified. We can't accept or progress warranty claims without this.
HOW LONG IS THE LUGGAGE COVERED FOR?
WHAT DOES PIERRE CARDIN LUGGAGE WARRANTY COVER?
Pierre Cardin products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this product and the problem is caused by manufacturing defects in material and workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated.
WHAT IS NOT COVERED UNDER OUR WARRANTY?
There are certain exclusions to our warranty. We will not be liable for:
- loss or damage caused by factors beyond our control
- mishandling by carriers such as airport baggage handlers
- normal wear and tear
- damage resulting from improper storage and maintenance and/or overstressing or overloading
- any goods that have not been maintained according to our maintenance or care instructions
- any alterations or repairs to the goods not performed by us or our repairs department or without our prior written consent; or
- damage or defects caused to the goods due to unusual, non-recommended or negligent use of the goods