Luggage Warranty

PIERRE CARDIN AUSTRALIA/NZ LUGGAGE WARRANTY 

Thank you for choosing Pierre Cardin. Each piece in our luggage collection is crafted with care and designed to meet the highest standards of quality and durability.

This warranty applies exclusively to the original purchaser or gift recipient of a Pierre Cardin product purchased through official Pierre Cardin AUS/NZ website, Pierre Cardin operated stores, or authorised resellers within Australia and New Zealand.

Warranty Coverage

The applicable warranty period is detailed on the warranty card enclosed within your product and/or outlined within the product features on our website.
Our warranty period is currently 10 years from date of purchase.

This warranty covers manufacturing defects in materials and workmanship. It does not cover damage arising from misuse (including transport of unsuitable items), neglect, accidents, abrasion, cosmetic wear, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage incurred during transit (including airline or carrier handling).

Repairs & Service

To ensure the integrity and quality of your product, all warranty repairs must be carried out by an approved Pierre Cardin Authorised Service Centre (“Service Centre”). Repairs performed by any unauthorised party will void this warranty.

This warranty is not recognised internationally, only within in Australia and New Zealand

To obtain warranty service, you must provide the original proof of purchase.

Pierre Cardin Service department will assess the product and determine whether the issue is covered under this warranty. If approved, Pierre Cardin will repair or replace the product at its discretion and expense, including the cost of returning the repaired or replacement item to you.

Should the original product no longer be available, Pierre Cardin reserves the right to replace it with a comparable Pierre Cardin product of equal value.

Additional Information

This warranty is limited to the value of the product. Manufacturing specifications may change without prior notice.

If a product is deemed not to be covered under warranty, any agreed repairs and associated freight costs will be the responsibility of the owner.

Product locks are intended to prevent accidental opening only and may not prevent theft, forced entry, damage, or inspection by airline, airport, or government authorities.

We recommend inspecting your product immediately after it has been handled by any third party. If transit damage is identified, please lodge a claim directly with the relevant carrier at the place of arrival (preferably prior to customs clearance), as carriers are generally insured for such incidents.

To avoid unnecessary delays, please do not send your product directly to Pierre Cardin.

HOW TO REGISTER YOUR NEW LUGGAGE 

To register your new luggage* for the warranty, please fill out the registration form here

Please note, this warranty registration is for products purchased in Australia or New Zealand only*

Once you fill out the form with all the relevant information, your luggage will be registered with us for the 10 year warranty.

Please note that a proof of purchase is required to complete the registration process. 

HOW TO MAKE WARRANTY CLAIM

To make a warranty claim, you'll first need to have proof of purchase. This could be a receipt or order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified. We can't accept or progress warranty claims without this.

• To make your warranty claim please email images of the product, the fault and proof of purchase to enquiries@pierrecardinhandbags.com.au and we will be happy to help

 HOW LONG IS THE LUGGAGE COVERED FOR?

• The Goods are covered by this Warranty for a period of 10 years on suitcases from the date of purchase.
• The warranty period will depend on the Goods provided and will be stated to you in writing at the time the Goods are sold to you or in the receipt for the Goods

WHAT IS NOT COVERED UNDER OUR WARRANTY?

The following list is a guideline as to what is not covered under our warranty.

• Mishandling damages caused by airline luggage handlers or other travel operators - this includes damage such as rips, scratches, dents, cracks, sheared-off wheels or components, bent trolley handles and similar
• General use or wear and tear
• Neglect
• Accidents
• Abrasions
• Exposure to extreme temperatures
• Damage caused by exposure to water, beauty products, chemicals, solvents or acids
• Damage to any contents in transit such as cameras, media equipment, bottles etc.
• Deliberate damage
• Matching products, or items purchased as a set where a matching product is not damaged
• Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open