Shipping & Returns

GENERAL SHIPPING INFORMATION:

Shipping Update

Christmas Cut-Off Dates & Shipping Period

Please be advised that during the Christmas and Boxing Day Period, you may experience longer processing and delivery times than usual. This is due to a combination of public holidays, reduced courier operations, and increased order volumes.

While we will do our best to dispatch orders promptly, delays may occur due to limited courier services and backlog.

Australia Post Christmas Cut-Off Dates (Shipping from Victoria)
For orders arriving before Christmas (25/12)

Delivery Method	To VIC	To NSW, ACT, QLD, SA	To WA, NT, TAS
Standard Australia Post	Mon 22/12	Fri 19/12	Tue 16/12
Express Australia Post	Tue 23/12	Tue 23/12	Mon 22/12

Delivery To New Zealand

Standard Aus Post to NZ	Thu 11/12
Express Aus Post to NZ	Mon 15/12

*All shipping timeframes are indicative and subject to change. Refer to the Australia Post website for complete Christmas delivery details. See full details

Shipping Cost & Approx. Delivery Time Frames

Delivery To Australia

Delivery Method	Metro	Regional	Remote
Standard Australia Post	FREE shipping on orders $99 and over AUSTRALIA WIDE*   3-4 business days	FREE shipping on orders $99 and over AUSTRALIA WIDE*   5-7 business days	FREE shipping on orders $99 and over AUSTRALIA WIDE*   8-10 business days
Express Australia Post	Calculated at cart once based on location  1-2 business days	Calculated at cart once based on location  Please allow an additional 1-2 days	Calculated at cart once based on location  Please allow an additional 1-2 days

*Additional delivery fees apply for Luggage orders being sent to Western Australia, Northern Territory and Queensland

Delivery To New Zealand

Standard Aus Post to NZ	Flat Rate $15AUD on any order  9-15 business days
Express Aus Post to NZ	Flat Rate $15AUD on any order  6-12 business days

*Please note, we cannot send luggage to New Zealand as it is too large to send overseas with Australia Post

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or over long weekends), due to wild weather, or due to other Australia Post-delivery issues that are unforeseen or unavoidable events beyond our reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.  

RETURNS POLICY
Items can be returned within 30 days of your parcel being shipped to you. All products returned must be in unused condition and in its original packaging. Please note, you are required to cover the costs of returning the goods to us for any change of mind returns.

Refunds for all purchases will be given using your original payment method and you should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that if you return an item due to change of mind and your order had a freight charge, you will receive a full refund for the item, we do not refund the original shipping cost

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We recommend that you use a tracking number for your returns parcel as we do not accept responsibility of any returns lost in transit.

Clearance Items

All clearance items are subjected to normal shipping guidelines, as per above.
Please note, there are NO EXCHANGE OR RETURN on Final Sale Clearance items.  Contact Us if you have any other questions or queries.

FAULTY ITEMS
We take extreme care in ensuring our goods are of the highest quality.

However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:
(1) exchange or refund of items for major failure or faults or
(2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.

In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

If you believe you have received a faulty item or there has been an error with your shipping, please contact us.

Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item. 

Company ABN: 43 495 518 582