How can we help?
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We'd be delighted to assist you with any questions or feedback you may have. We value your thoughts on enhancing your shopping experience at Pierre Cardin Australia and New Zealand.
*Please be aware that we solely operate within Australia and New Zealand.
Regrettably, we are unable to address queries regarding items purchased outside of these countries.
Need help?
Frequently Asked Questions
Please send us an email on enquiries@pierrecardinhandbags.com.au or send us a message through our Chat service within 4 hours with your order number and the changes you need to make and we will do our best to help
If you've provided the wrong address for your order, kindly inform us by reaching out via enquiries@pierrecardinhandbags.com.au or through our Chat service, and our team will address the necessary changes.
However, once your order has been picked, packed, or shipped, adjustments cannot be accommodated.
We aim to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.
Orders placed before 11am AEST on Monday to Friday are eligible for same day dispatch.
Please note: During peak periods (Sales, Public Holidays, the day after Public Holidays or Christmas period), same day dispatch may not be applicable whilst our DC teams work to prepare your order. Dispatch times may be longer.
For more detailed Shipping Updates: Shipping & Returns
Once your order has been dispatched, you will receive an email with a tracking number, which allows you to track your package on the courier's website. If you haven't received an order confirmation email, please check your spam folder, otherwise please contact us at and we will be happy to help.
Please refer to our Shipping & Returns Page for a full detail on Estimated Dispatch and Delivery Times. Please note that delivery times are estimates only and can change with third-party factors (wild weather, AusPost delivery issues etc.), location, Sale periods, weekend or public holidays periods.
If your order hasn't arrived well past the estimated delivery time, feel free to reach out to us at enquiries@pierrecardinhandbags.com.au or through our
Chat service. Our friendly Pierre Cardin team will be happy to help you get your order as soon as we can!